FAQs

This beautiful jewelry is all hand-made, by my hands, with love and attention to detail. In order to create unique and distinctive pieces, I use natural stones and components, many of which are vintage or antique. As such, they carry the qualities of age and the variations of nature. These qualities are part of the appeal of Judith Altman Designs jewelry and are considered an essential element of the value and beauty of this jewelry.

Please note that the metals in many vintage or antique components are unknown. So when I refer to silver or gold I am referring to the color. When i refer to 'Sterling Silver' or 'Fine Silver' I am referring to specific precious metals (sterling silver is 92.5% silver and fine silver is 99.9% silver). Gold vermeil refers to gold over sterling silver. Gold plated refers to gold over a non-precious metal base. If you ever have any questions about the metal content of a piece, please don't hesitate to ask!

I pride myself on the quality of each piece of Judith Altman Designs jewelry, and I want you to feel unique and empowered every time you wear it.

Customer service is my top priority. If you are dissatisfied for any reason please contact me immediately.

All earrings hang on ear wires/posts that are either sterling silver (.925) or gold vermeil, which is gold over sterling silver.

Preferred earring weight is personal and subjective, as everyone's earlobes and weight tolerances vary. In an attempt to help you know what an earring will feel like when you wear it I have included the weight of a single earring in each description. Further, the following weight categories reflect some degree of industry standard:

FEATHER WEIGHT -----------------> Less than .10 ounces

LIGHT WEIGHT --------------------> .10 - .19 ounces

AVERAGE WEIGHT -----------------> .20 - .29 ounces

HEAVIER WEIGHT -----------------> Over .30 ounces

Orders are generally shipped within 1-3 days of ordering, although during the holiday season this time might increase some. We do our best to get your items out to you as soon as possible.

Items are shipped USPS and tracking numbers will be provided via email once your item has shipped. We are not responsible for loss or damage once the package is in the possession of USPS. Lost packages must be reported immediately. If your package was scanned as delivered and you did not receive it, contact your local post office immediately.

Please double check your shipping address prior to submitting your order. We accept no responsibility for information that is entered incorrectly. If your order is returned to us due to an incorrect delivery address there will be an additional shipping charge to reship the item, even if the item was originally purchased during a Free Shipping promotion.

Unfortunately, at this time we do not offer international shipping (although we hope to in the future).

Payments are accepted through PayPal. You do not need to have a PayPal account to use this function, just press the ‘Check out with PayPal’ option and follow the link to pay by credit card or PayPal account. Please note - all transactions charged to credit cards will appear on your statement as from Paypal*jadesigns.

If treated with care, your jewelry will last for years to come. Protect all jewelry from scratches, chemicals, and contact with water. Store jewelry separately so it doesn’t tangle with or scratch other jewelry. Apply make-up and hair spray before putting on your jewelry. Make-up and hair spray contain chemicals that may affect your jewelry. Do not wear jewelry while in a pool, hot tub, or while bathing. Do not clean jewelry with chemicals, instead gently wipe with a damp cloth and only when absolutely necessary.

Each piece of Judith Altman Designs jewelry is made by hand. We know things happen that are beyond our control, and pieces can break. Every piece is carefully inspected before shipping. We are always happy to repair any damages due to our fault in production for free. Within six months of purchase repairs that derive from normal use and wear are free. Beyond that time, or in the case of damage or misuse by you, a fee will apply. Please contact us with photos of the problem as soon as possible if you need a repair.

We may not be able to replace all elements with the exact same component as many are completely one of a kind, but we will do our best to replace or repair with similar materials. Please note we do not refund any return shipping.

We reserve the right to cancel orders due to description, pricing or other administrative error, ineligible use of promotional offer, unauthorized use of payment method, or other system error. Promotional offers may be modified or cancelled at any time. Prices and promotions are subject to change at any time. Promotions are not valid on gift cards or custom orders. Promotions are not retroactive or eligible for rain check.

Promotion codes must be entered at the time of checkout to be valid. They cannot be applied after checkout.

At Judith Altman Designs, we have huge respect for your privacy. We will not sell, share or trade any of your information to any third party. Your information is used by us, as necessary, to fulfill orders, keep you informed (if you wish) and for customer service. We may update this privacy policy from time to time in order to reflect changes to our practices or for other operational, legal or regulatory reasons. If you have any questions about the details of our privacy policy, please do not hesitate to contact us.

All content of this site is the property of Judith Altman Designs. The use of any content within this site is not permitted without prior written consent.