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Please take a moment to review our store policies and contact us with any questions.
This beautiful jewelry is all hand-made, by my hands, with love and attention to detail. In order to create unique and distinctive pieces, I use natural stones and components, many of which are vintage or antique. As such, they carry the qualities of age and the variations of nature. These qualities are part of the appeal of Judith Altman Designs jewelry and are considered an essential element of the value and beauty of this jewelry.
I pride myself on the quality of each piece of Judith Altman Designs jewelry, and I want you to feel unique and empowered every time you wear it.
Customer service is my top priority. If you are dissatisfied for any reason please contact me immediately.
All earrings hang on ear wires/posts that are either sterling silver (.925) or gold vermeil, which is gold over sterling silver.
Preferred earring weight is personal and subjective, as everyone's earlobes and weight tolerances vary. In an attempt to help you know what an earring will feel like when you wear it I have included the weight of a single earring in each description. Further, the following weight categories reflect some degree of industry standard:
FEATHER WEIGHT -----------------> Less than .10 ounces
AVERAGE WEIGHT -----------------> .20 - .29 ounces
HEAVIER WEIGHT -----------------> Over .30 ounces
Orders are generally shipped within 1-3 days of ordering, although during the holiday season this time might increase some. We do our best to get your items out to you as soon as possible.
Items are shipped USPS and tracking numbers will be provided via email once your item has shipped. We are not responsible for loss or damage once the package is in the possession of USPS. Lost packages must be reported immediately. If your package was scanned as delivered and you did not receive it, contact your local post office immediately.
Please double check your shipping address prior to submitting your order. We accept no responsibility for information that is entered incorrectly. If your order is returned to us due to an incorrect delivery address there will be an additional shipping charge to reship the item, even if the item was originally purchased during a Free Shipping promotion.
Unfortunately, at this time we do not offer international shipping (although we hope to in the future).
Payments are accepted through PayPal. You do not need to have a PayPal account to use this function, just press the ‘Check out with PayPal’ option and follow the link to pay by credit card or PayPal account. Please note - all transactions charged to credit cards will appear on your statement as from Paypal*jadesigns.
REFUND AND EXCHANGE POLICY
We do our best to present each item as accurately as possible. Please make sure to read the product description and look at all the visual details of the piece in the photographs BEFORE purchasing. We try to include as many details as possible for each listing so you will know what you are ordering. If you have a question please email me via the CONTACT link on this website and I will get back to you with answers as quickly as possible.
We will allow a return for a full refund to your original form of payment or exchange for another item (whichever you prefer), minus shipping fees if applicable, within 3 days of your purchase being delivered to you. Please email to tell us of your desire to return an item and include the reason for the return. We will send an authorization email to you. All purchases are final sale after 3 days. We cannot accept returns or exchanges on items that have been damaged, altered, or worn.
Shipping charges will not be refunded. The buyer is responsible for return shipping costs and insurance. Items must be returned unworn and in new condition. Items showing signs of wear or damage will not be accepted. We highly recommend insuring your return! We accept no liability for items lost or damaged during the return shipping process. These are fragile/handmade pieces so please do not ship them unprotected.
If treated with care, your jewelry will last for years to come. Protect all jewelry from scratches, chemicals, and contact with water. Store jewelry separately so it doesn’t tangle with or scratch other jewelry. Apply make-up and hair spray before putting on your jewelry. Make-up and hair spray contain chemicals that may affect your jewelry. Do not wear jewelry while in a pool, hot tub, or while bathing. Do not clean jewelry with chemicals, instead gently wipe with a damp cloth and only when absolutely necessary.
Each piece of Judith Altman Designs jewelry is made by hand. We know things happen that are beyond our control, and pieces can break. Every piece is carefully inspected before shipping. We are always happy to repair any damages due to our fault in production for free. Within six months of purchase repairs that derive from normal use and wear are free. Beyond that time, or in the case of damage or misuse by you, a fee will apply. Please contact us with photos of the problem as soon as possible if you need a repair.
We may not be able to replace all elements with the exact same component as many are completely one of a kind, but we will do our best to replace or repair with similar materials. Please note we do not refund any return shipping.
ORDERS and PROMOTIONS
We reserve the right to cancel orders due to description, pricing or other administrative error, ineligible use of promotional offer, unauthorized use of payment method, or other system error. Promotional offers may be modified or cancelled at any time. Prices and promotions are subject to change at any time. Promotions are not valid on gift cards or custom orders. Promotions are not retroactive or eligible for rain check. Promotion codes must be entered at the time of checkout to be valid.
All content of this site is the property of Judith Altman Designs. The use of any content within this site is not permitted without prior written consent.